Building GenAI capability across the University
The University of Melbourne is strengthening staff capability in generative AI (GenAI) through a new, research informed GenAI Literacy Program for all staff, led by the Organisation Development project team.
First published by The University of Melbourne
The University of Melbourne is strengthening staff capability in generative AI (GenAI) through a new, research informed GenAI Literacy Program for all staff, led by the Organisation Development project team.
This initiative recognises that staff need more than one-off training or informal experimentation use to use GenAI effectively and responsibly. Instead, it provides structured support to help build confidence, awareness, and practical skills.
The program draws on research from the GEM Scott Teaching Fellowship led by Dr Eduardo Oliveira in collaboration with Cory Dal Ponte, Dr Narelle English, Associate Professor Kayley Lyons, Dr Shannon Rios and colleagues. It is based on the GenAI Literacy and Fluency Framework, including a 28-item matrix.
A personalised approach to GenAI learning
The GenAI Literacy Program takes a flexible, learner-driven approach.
Staff can access self-directed, just-in-time learning modules to build their skills in using GenAI in professional and administrative work. To support this, the team has introduced the Self-Assessment Machine (SAM) chatbot. SAM helps staff understand their current skill level and recommends tailored learning pathways based on their needs.
This personalised approach recognises that GenAI capability varies across roles and disciplines, and that staff benefit from a more tailored support rather than a one-size fits all model.
Since launch, the program has seen strong engagement with more 5000 enrolments and 3100 completions across its learning modules.
Embedding ongoing learning through community
To support ongoing development the team has also established the GenAI@Work community of practice.
The community supports staff to engage in contextual, peer-led learning through monthly meetups, hands-on workshops and practice exchanges. More than 470 staff have participated so far in GenAI@Work, with the community continuing to grow.
GenAI@Work is part of a trio of AI-focused communities of practice at the University, joining GenAI in Education and Research and AI.
The GenAI Literacy Program is a great example of how the University’s world-leading research can lead to immediate real-world impacts, in this case by informing the work of the Organisational Development team to support our staff.
